Privacy Policy

Effective Date: 2/2/2026

Platinum Home Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, call us, or use our services.

Platinum Home Services provides plumbing, electrical, water well, and water treatment services in Shreveport, Bossier City, and surrounding communities.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you:

  • Submit a contact form

  • Schedule service

  • Call our office

  • Enroll in the Platinum Whole Home Protection Plan

  • Request financing information

  • Respond to marketing communications

We may collect:

  • Name

  • Phone number

  • Email address

  • Physical address

  • Service details

  • Payment information (when applicable)

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referral source

This information is collected through cookies, analytics tools, and advertising platforms.

2. How We Use Your Information

We use collected information to:

  • Schedule and provide services

  • Respond to inquiries

  • Process payments

  • Provide membership services

  • Send appointment reminders

  • Send service-related communications

  • Improve website performance

  • Deliver advertising through platforms such as Google Ads

  • Comply with legal and licensing requirements

We do not sell your personal information.

3. SMS & Phone Communications

By submitting your phone number through our website or service forms, you consent to receive:

  • Appointment confirmations

  • Service reminders

  • Service-related follow-up

  • Membership communications

  • Occasional promotional updates

Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message or by contacting our office directly.

We do not share or sell SMS consent with third parties for marketing purposes.

4. Email Communications

If you provide your email address, we may send:

  • Appointment confirmations

  • Service follow-up information

  • Educational content

  • Promotional offers

You may unsubscribe at any time using the unsubscribe link in our emails.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to improve user experience and advertising performance.

These may include:

  • Google Analytics

  • Google Ads conversion tracking

  • Meta (Facebook/Instagram) tracking

  • Call tracking software

Cookies help us:

  • Measure ad performance

  • Improve website usability

  • Understand visitor behavior

You may disable cookies in your browser settings.

6. Third-Party Services

We may use trusted third-party providers for:

  • Payment processing

  • Financing applications

  • Marketing platforms

  • CRM systems

  • Scheduling software

  • Analytics services

These providers may have access to personal information solely for the purpose of performing services on our behalf.

We require third-party vendors to protect your information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

While no system is 100% secure, we take appropriate measures to safeguard your data.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

To exercise these rights, contact us at the information below.

10. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect information from children.

11. Service Area & Jurisdiction

Platinum Home Services operates primarily in Louisiana and select East Texas communities. By using our website, you consent to the laws and jurisdiction applicable within these service areas.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

13. Contact Information

Platinum Home Services
Shreveport & Bossier City, Louisiana

Main Number: 318-814-8725